We are proud to provide quality, affordable homes and deliver high levels of customer satisfaction with our services.
Our commitment is evidenced in the latest Tenant Satisfaction Measures update for Q2 2024/25.
To see the Q2 2024/25 report in full: click here
Keeping properties in a good state of repair.
- Homes that do not meet the Decent Homes Standard – 0.00%
- Non-emergency repairs completed within target timescale – 96.40%
- Emergency repairs completed within target timescale – 100%
Maintaining building safety.
- Gas safety checks completed – 100%
- Fire safety checks completed – 100%
- Asbestos safety checks completed – 100%
- Water safety checks completed – 100%
- Lift safety checks completed – 100%
Effective handling of complaints.
- Number of stage one complaints received per 1,000 homes – 7.4
- Number of stage two complaints received per 1,000 homes – 0.0
- Proportion of stage one complaints responded to within target timescales – 100%
- Proportion of stage two complaints responded to within target timescales – 100%
Responsible neighbourhood management.
- Number of anti-social behaviour cases, opened per 1,000 homes – 7.36
- Number of anti-social behaviour hate crime cases, opened per 1,000 homes – 3.60
Your feedback helps shape the services we deliver and continually improve, as we strive to create a better future for our customers and communities.
We Want to Hear from You!
Your voices are important to us. There are many ways in which you can have your say, please visit the Get Involved section on our website for more information.
For more information on our performance, read the 2024/25 Q2 Tenant Satisfaction Measure report in full here or visit our Tenant Satisfaction Measures page.
Thank you for being an integral part of our community. Together, we’re creating opportunities and changing lives.