In October, we hosted the Customer Voice Training event, aimed at deepening the connection between Pine Court and our involved customers. Held at Blackburn House in Liverpool, the event reinforced the critical role our customers play in shaping the services we provide.
Event Overview:
The day began with an opening speech by Pine Court’s Senior Housing Officer, Shaun Williams who introduced Pine Court’s vision and strategic goals of the Customer Empowerment Panel. The focus was on continuing to create opportunities and change lives with the invaluable input from our customers.
As a leading housing provider for the Black, Asian, and Minority Ethnic (BAME) community, we ensured that our multilingual housing team were available to translate and facilitate, guaranteeing that everyone was involved and could fully participate.
Customer Engagement:
The event featured several workshops, including interactive sessions where customers could voice their experiences and provide feedback on housing services. These discussions are vital as they help us align our operations more closely with the needs and expectations of our customers.
One participating customer remarked on the significance of the day, noting,
The close interaction between the staff and the community was evident. It was refreshing to see genuine recognition for the contributions of customers, and I found the day particularly constructive.
Let’s get involved:
Shaun Williams summed up the day
Today’s interactions highlight the power of community input in shaping the way we manage and improve services at Pine Court. We’re excited to continue this journey with our customers and extend our thanks to all who took part today.
We encourage you to join our Customer Voice group. It’s a chance to make a real difference in how we serve you and our community. Interested customers can reach out to us or visit get involved page.
