We are proud to share exciting news from Sovini Property Services regarding their outstanding results in service delivery and customer satisfaction. We’ve seen a notable increase in positive feedback, reflecting the dedicated efforts of the Sovini Property Services team in enhancing the living experience for our customers.
Grounds Maintenance Success
The Grounds Maintenance Team has achieved an impressive 84.1% satisfaction rate in recent Tenant Satisfaction Surveys. This reflects their commitment to maintaining and enhancing the communal spaces and external grounds that contribute to the quality of life of our customers.
Anthony Payne, Sovini Property Services Manager, remarked,
This is a great result for the team as we approach the end of the financial year this month. It is a testament to the team’s ongoing commitment to improving properties and communal areas for our customers. I take this opportunity to thank them very much for their consistent hard work, efforts, and support.
Customer Positive Feedbacks
The Localz Feedback system has been filled with glowing reviews from our customers, acknowledging the outstanding work of Sovini Property Services personnel.
For example, the collaborative efforts of Steven Thomas, Repairs and Maintenance and Alicia Johnson, Voids were praised by a customer who shared,
Steven and Alicia worked on my home, extremely professional explained everything to me and what was going on with the damp in my home, lovely people and a pleasure to have in my home! I will actually miss them coming every day
Similarly, Philip Wilcocks, Multi Skilled Operative received high praise:
Phil was amazing, so professional. Great workmanship. We need more Phils in this world lovely man
Christopher Fishwick, Multi Skilled Operative also impressed a customer with his work ethic and communication
Great job, Chris was brilliant and friendly. He got stuck into the job immediately and kept me updated on his progress, very thorough.
The increasing positive feedback and overall customer satisfaction demonstrate Sovini Property Services’ commitment to delivering excellent service and fostering strong communities. We are delighted to see the positive impact their work is having on our customers’ lives.
Pine Court Housing Association is proud to be part of the Sovini Group, working closely with Sovini Property Services to ensure our customers receive high-quality maintenance and support.